At ConsoleXperience, we want every customer to be completely satisfied with their purchase. If for any reason you're not happy with your product, we offer a straightforward and hassle-free refund policy to ensure your shopping experience is stress-free. Eligibility for Refunds: Items must be returned within 30 days from the date of purchase. The product must be in new, unused condition with all original packaging, accessories, and documentation included. Digital products (such as downloadable content or games) are non-refundable once activated or downloaded. How to Request a Refund: To initiate a refund, please contact our customer support team through our website or by phone. Be sure to provide your order number and the reason for the return. Our support team will guide you through the next steps for returning your item. Refund Processing: Once your return is received and inspected, a refund will be processed to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider. Exchanges: If you’d prefer an exchange for a different product rather than a refund, simply let our support team know, and we’ll arrange for an exchange of equal value based on availability. Exceptions: Clearance or sale items are final sale and not eligible for refund or exchange. If the product is found to be defective, we will cover the return shipping and offer a replacement or full refund. For any further questions about our refund policy, feel free to reach out to our customer support team. We are always here to help!